Refund policy

Returns & Refunds

Due to the nature of fine art, all sales are final. We do not accept returns, exchanges, or offer refunds on artwork, prints, or framed pieces.

Damaged or Defective Items If your artwork arrives damaged or defective, contact us within 48 hours of delivery at hello@houseofmoen.com with photographs of the damage and the packaging. We will work with you to arrange a replacement or resolve the issue. Damage claims submitted after 48 hours may not be eligible for resolution.

Cancellations Orders may be cancelled within 24 hours of purchase by contacting us at hello@houseofmoen.com. Once production has begun, orders cannot be cancelled.

Custom & Commissioned Work All custom orders, commissioned pieces, and made-to-order items are non-refundable and non-returnable. A non-refundable deposit may be required for custom work, with the balance due upon completion.

Color Accuracy We make every effort to accurately represent our artwork in photographs and digital images. However, slight variations in color, texture, and appearance may occur due to differences in monitors, screens, and printing processes. These variations are inherent to the medium and are not considered defects.

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